RETURN POLICY

 

At Mano Made, each piece is thoughtfully handcrafted by our artisan partners, carrying unique qualities that reflect its handmade nature. We want you to love your purchase and invite you to review our policy guidelines below prior to ordering.

Exchanges & Store Credit

If you wish to exchange a standard item or swap for a different size/color, we are happy to assist with an exchange or issue a store credit for eligible items.

• Eligibility: Requests must be initiated within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.
• Exchanges & Return Shipping: Return shipping costs for exchanges are the customer's responsibility. Once your original item is received and inspected, your replacement item or store credit will be processed.
• Size & Space Planning: Detailed dimensions are provided in each product description. Please review measurements carefully before ordering to ensure a smooth fit.

Damaged or Defective Items

If your item arrives damaged or defective upon delivery, we will replace it for you.

1. Email hello@shopmanomade.com within 7 days of delivery with your order number and photos of the damaged item and packaging.
2. Once verified, we will send you a prepaid shipping label to return the damaged piece and ship out a replacement at no additional cost to you.

Return Shipping

• Return shipping costs are the responsibility of the customer and are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.